mobileapp.marriott.comMarriott Bonvoy App | Access more

Visit Marriott.com English (US) English (US) Français Español Deutsch Italiano Português 日本語 한국어 中文 Русский اللغة العربية Back Features Download FAQs The world in the palm of your hand Sorry, s with the Marriott Bonvoy ® App. Download now. Scroll 1 / 8 Ready when you are Easily check in from anywhere with Mobile Check-In. Check in up to two days before your stay. Just let us know when you’re arriving, and we’ll send you a notification when your room is ready so you can get there faster. Quickly get info about hotel amenities, local dining options, transportation, and nearby attractions You can opt in for Mobile Key when you use Mobile Check-In 2 / 8 Go right in Open your room, parking garage, fitness center, pool, and more with Mobile Key. Never worry about keeping track of a key card again. Mobile Key, delivered right to your phone, gives you instant access to your guest room and other areas around the hotel. We’ll send you an alert when your Mobile Key is activated and your room is ready Opt in for Mobile Key during Mobile Check-In or anytime during your stay Works with iPhone, Android, and Apple Watch 3 / 8 Know everything instantly Your entire Marriott Bonvoy account right at your fingertips. Manage your Marriott Bonvoy account, check points balances, view stay history, keep track of benefits, redeem points, and more. View and edit your profile, earning preferences, and email subscriptions Earn and redeem points at participating hotel restaurants Elite members enjoy one-click access to global customer support Platinum Elite members get an in-app confirmation for Priority Late Checkout requests 4 / 8 Get answers Mobile Chat lets you text your hotel before, during, or even after your stay. Need info? Chat directly with your hotel to ask about hotel features, make special requests, receive local recommendations, and more. Get answers about topics such as fitness center equipment, conference room locations, and local hot spots Use Mobile Chat during your stay and for two days before and after Use Mobile Chat if you need special services or specific amenities 5 / 8 Where to next? Search and book more than 8,000 hotels and 30 brands. With more than 8,000 hotels across 30 brands in 130+ countries and territories, the possibilities are limitless. Earn points throughout your journey, then use those points to book your next stay. Browse hotel photos, maps, city guides, and amenities Manage reservations, share details, and add trips to your calendar Save your favorite hotels and room preferences for easier future bookings 6 / 8 We’ve got you Make your stay your own with Mobile Requests. Need something? Mobile Requests gives you a list of amenities to choose from to customize your stay or to ask for something you forgot, like a comb, razor, or toothpaste. Customize your room with extra blankets or pillows Request services like housekeeping and luggage assistance Available amenities vary by hotel 7 / 8 Get it to go Browse your hotel menu and order food and drinks with Mobile Dining. Want to order ahead while you’re out exploring? Browse and order from your hotel’s menu on your phone and on your schedule — your food will be ready when you return. Choose the time and place you want your order delivered — poolside, conference room, lobby — anywhere on property Available at participating properties 8 / 8 Always be on time See the location of your hotel shuttle in real time with Shuttle Tracker. Live maps and estimated wait times allow you to get to and from your hotel with ease, and eliminate the worry about missing your ride. Get a notification when you land and start tracking your shuttle immediately See estimated wait times and pickup and drop-off locations Available at participating airport hotels On your favorite screen Available for iOS, WatchOS, and Android, the Marriott Bonvoy App fits in perfectly with the way you like to travel. The version shown is for iOS. Enjoy the same features on Android. Frequently asked questions General Features Does the app require an internet connection? Yes, the app requires either a telecommunications network or wireless internet connection because it uses current data for most of its functions. Is my device compatible with the Marriott Bonvoy App? The app is supported by the following devices: Android phones: Requires Android 9 and up iOS phones: Requires iOS 14.0 or later How do I get the app? Go to the Apple App Store or the Google Play Store from your mobile device or tablet and download the Marriott Bonvoy App. It’s free to download and is available in 11 languages — English, Arabic, French, German, Italian, Japanese, Korean, Portuguese, Russian, Simplified Chinese, and Spanish — with more on the way. Do I need to be a Marriott Bonvoy member to use the app? No, you don’t need to be a member to use the app. You can still search and book, look up existing reservations, and access booking offers. However, members who book directly with us get access to member exclusive rates and promotions, more enhanced features like Mobile Check-In and Mobile Key, along with being able to track points and manage your entire account. What’s the difference between booking on Marriott.com and booking on the app? Both the app and Marriott.com link into the same booking engine, so there is virtually no difference between the two. Beyond booking a stay, the Marriott Bonvoy App gives you access to our suite of Mobile Guest Services—Mobile Check-In, Mobile Key, Mobile Chat and Requests, and Mobile Dining—all from the palm of your hand, throughout your entire trip. Can I join Marriott Bonvoy from the app? Yes, you can become a Marriott Bonvoy member directly from the app. You can easily sign in or join from the Home, Trips, and Accounts screens. If you have an existing reservation, you can use our look up feature to add the stay to your profile and become a member at the same time. What should I do if I’m having a problem with the app? If the app is crashing or experiencing issues, first try signing out of your account and then signing back in. If this doesn’t resolve the issue, please check the Apple App Store or Google Play Store to ensure you have the latest release. If you’re still having issues, please email us at Marriott.Mobile.Customer.Care@Marriott.com and a customer care agent will respond as soon as possible. Why aren’t my upcoming reservations showing? If your member number is not on the reservation, it will not display in your upcoming reservations. If your reservations don’t display, please contact us. Why can’t I clear or view my notifications? You can get notifications about Mobile Check-In, Mobile Check-Out, room ready info or surveys. They’re time sensitive, so if action isn’t taken within a certain amount of time, the notification will no longer be available. Some notifications, like surveys, may require you to be signed into the app before selecting the notification from your phone. If nothing comes forward, the notifications have expired and are no longer accessible. I started a reservation the other day; why can’t I find it now? During the reservation process, when you select a specific room and rate, that selection is put on hold for a limited time. If you leave the app and finish the booking later, you might be prompted to start over because the hold has expired. How will I be able to access my reservations in the Marriott Bonvoy App? To access your reservations in the app, log in to the app using your Marriott Bonvoy account credentials. Click on the Trips” tab in the bottom navigation and your reservation should appear there (provided you entered your member number at the time of booking). If you forgot to enter your member number at the time of booking (or you recently joined Marriott Bonvoy) use the Find My Reservation” feature and add to profile.” How do I check in to my room? When you book direct using your Marriott Bonvoy member number, you should receive a check-in notification prompt as early as 48 hours...